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Dear Valued Customer,

As of October 24, 2016, Track Group will be updating its return process for compliance with the new Department of Transportation (DoT) and International Air Transport Association (IATA) shipping regulations concerning lithium batteries. Track Group will now be including a caution label along with the FedEx return label and approved RMA form. It is absolutely imperative that the caution label be printed and applied to the exterior of the box. Failure to comply even once may result in Track Group being fined up to $75,000. Track Group will seek indemnification for any fines or fees incurred by customer non-compliance with these government regulations.

If you have any questions, please contact your account manager.


Your Track Group Support Team

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